Wells Fargo did a BIG oops, and everyone knows it. Now. Like other highly visible corporate oops, they probably should have known about it well before the world knew. Oh well.
It is inconceivable to me how “thousands of employees” figured out how to game the incentive system by opening accounts without customer approval, in order to reap the incentive rewards of a compensation system. People don’t just stumble on that and decide to do it independently; there had to be a clandestine network that spread the word on how to boost their earnings.
In my mind, that makes the transgression seriously worse, because it means that there is no leadership, no oversight and no control in a business where customers can be financially devastated. So the organization fired 5,300 workers over several years. I wager that the Compensation staff is under scrutiny too. I wonder how many levels of leadership are being held accountable? They’ve been firing employees for this action over several years and it’s just now hit the fan? (more…)