“Tough Love” in the Workplace

getting_on_the_same_page_400_clr_12654Frank Sonnenberg wrote a terrific blog post recently on “Tough Love.”  His context was parental responsibility and his descriptions of common scenarios that occur when parents don’t set strong parameters for appropriate behavior would make conscientious parents squirm.  His premise is that if parents don’t set boundaries and hold children accountable for operating within those boundaries, the children don’t learn right and wrong.  They don’t learn how to behave properly, and in turn misbehave.

What do you think?  Does this have relevance to the workplace?  I think that it does.

As leaders, we may have the same reluctance that parents have to set parameters and provide feedback for fear that we will be resented or worse, not liked.  What’s interesting about Sonnenberg’s post, and I believe it works the same for leaders is – being liked isn’t (or shouldn’t be) part of the equation. (more…)

7 Lessons about Feedback from Candy Crush Saga

I admit it.  I am addicted.  They say the first step is to admit it, so here goes.  I am addicted to Candy Crush Saga.  If you aren’t familiar with it – don’t start!  It is an online game where you match three like candies to crush and remove them, thus making way for new candies.  You have a limited number of moves to crush sufficient candy or you fail.

failedIt doesn’t say, “you lose,” or “better luck next time.”  An odd little character jumps up and down with a frown on her face, next to the words, “Failed.”

Ouch.  That’s harsh, particularly when I did my best.  Those pesky little candies move really fast, and it’s hard to get them matched. (more…)

7 Tips for Making Performance Management Really Simple

simpleGotcha with the headline, didn’t I?  Wouldn’t it be just wonderful if I really could help you make performance management simple?

Actually, I can help you do that, but not with words, with tips and tricks or with hope and a prayer.  It will happen with hard work, a well-designed program, leaders who are skilled and accountable for developing talent and delivering performance, and ultimately measuring whether the program achieved improved performance and higher levels of talent.

So my headline was a little misleading but I’ve been watching how many articles and posts are headlined with “X tips to something,” and they are very popular.  So I wrote one a week ago and my readership skyrocketed.  I was musing about what that says about us (us, because I love the “X tips” too.) (more…)