Wasn’t there a movie called Training Day? Well, we could make another one today as Starbucks closes 8,000 stores to “train” employees in unconscious bias.
The article on MSN quoted the consultant who developed and will deliver the training as saying “the real work is for employees to apply what they learn in their everyday lives. She likened it to exercising a muscle.” I’m glad at least the consultant understands that one half day of “training” will not necessarily change behavior.
What about the leadership? Do they recognize that the cultural infrastructure also must change? What about the employees hired tomorrow and beyond? Will the urgency of the Philadelphia situation fade over time, and everything go back to “normal?”
What about a different approach?
What about developing the skill of leadership to hire, observe, coach and, if necessary, counsel their employees about appropriate behavior in front of customers. After all, every situation is different, and every situation has the chance of going south as the unfortunate situation in Philadelphia went south. (more…)