A friend from my corporate America days recently decided to become an entrepreneur and leave the rat race behind, opening a specialty shop that reflects her personal interest. She used to head a department of 1,000 offices and several thousand employees. She now has one store and two employees. She is happy.
She sent me a note about a lesson she learned with her two new employees.
While a corporate exec, comprehensive, written communication was a necessity. To her credit, she visited offices and talked with employees more than her counterparts, but there is only so much time.
In her new world, she approached communication with her two employees in the same comprehensive way – an email containing updates on the business along with a schedule for the coming week. She checked in with them to see if the email communication was helpful. (more…)