November HR Magazine’s Point/Counterpoint column (pp. 22-23) takes on emotional intelligence, asking “Is emotional intelligence a good measure of leadership ability?” On one side, the vendor who provides emotional intelligence tests and training, said “Yes.” The counterpoint: a professor of organizational behavior said, “No.” Who to believe?
Conflicting evidence and claims abound in HR circles these days. Human Resources has become big business, and consultants and technology vendors are jumping on the bandwagon with products and services to help HR become strategic. After all, that is what CEOs say they want from HR, and what HR says we want to be. Vendors need to sell to remain in business, and they become very good at their sales pitch. (more…)