Tag Archives: systems thinking

Before you say you need training…

training

Marketing email in my inbox:

email marketing

Oh my, I’m probably the wrong person for them to send this to; I don’t believe in quick training solutions for the problems the ad is describing. What can training really do?

The team is failing…are they missing skills? That can generally be taught. But why all of a sudden? This manager has an urgent issue, so why now? It is more likely that there is something else going on with the failing team and I would wager that the problem is due to a system issue, rather than a skills issue.

What do I mean by systems issue?  I’m talking about the processes and practices, the available resources, and the effectiveness of the leadership that is creating some problem that has now become an emergency. Continue reading Before you say you need training…

Don’t Let the System Lead You Astray

Most people do not listen with the intent to understand; they listen with the intent to reply.” —Stephen R. Coveylisten

INC online has a very cool article – 365 Quotes to Inspire You in 2014, by Dave Kerpen.    I bookmarked it, and hopefully will be able to find it again when I want to add quotes to a presentation or article.  That, of course, will depend upon whether or not my logic of filing today is the same as my logic for searching tomorrow.  That’s not where I’m going with this, though.

As I was perusing the list of 365 very powerful statements that truly do inspire, the question that loomed large was….why, when everyone loves these quotes and is hugely inspired by them do we still have behaviors that are not aligned with those espoused?

I’m not sure when Covey made the statement about people not listening with the intent to understand but the intent to reply, but I suspect it was a few years ago and several hundred thousand of us have read and been inspired to change our behavior.  I will be the first to admit that while my intentions are good, I continue to frame my own response as I listen to others speak.

The topics in Kerpen’s list of 365 inspirational quotes are terrific….authenticity, transparency, teamwork, responsiveness, humility….by such leaders as Jefferson, Churchill, King, Ghandi, Mother Teresa.

My question about all of this is somewhat rhetorical, but one worth pondering.  When we read these inspirational quotes or hear an inspirational speaker share wisdom that we truly believe is important to embrace, why don’t we do it…all the time? Continue reading Don’t Let the System Lead You Astray