Marketing email in my inbox:
Oh my, I’m probably the wrong person for them to send this to; I don’t believe in quick training solutions for the problems the ad is describing. What can training really do?
The team is failing…are they missing skills? That can generally be taught. But why all of a sudden? This manager has an urgent issue, so why now? It is more likely that there is something else going on with the failing team and I would wager that the problem is due to a system issue, rather than a skills issue.
What do I mean by systems issue? I’m talking about the processes and practices, the available resources, and the effectiveness of the leadership that is creating some problem that has now become an emergency. (more…)