Have I got a solution for you!

Conferences. Every presenter and exhibitor have THE solution for whatever ails your organization. It might be a technology dashboard that presents all of the KPIs in graphic form, or a customer service training program that has “proven” to increase sales.

Those with products to sell have invested heavily in figuring out what problem you most likely have, and crafting a message that leaves you feeling hopeful that the problem can, indeed, be solved.
You probably do have the problem they are solving. But does that solution address the root cause? That’s the critical question you have to ask before you buy. Continue reading Have I got a solution for you!

Are you ready for ongoing performance management?

The past few years have put a spotlight on the one “human resource” process that is both the most important process, as well as the most hated. Everyone is jumping on the bandwagon to move from static, snapshot-based annual review to frequent two-way conversation. It’s the right time; with today’s operational and human complexities, we need to be communicating up, down and across to make sure that everyone is working toward the same end.

But this isn’t a simple “flip the switch and tell them to do it differently.”  A change such as this is major organizational change, and this kind of change needs a holistic plan, a purpose and goal, and a change process. We know the statistics: 70% of change initiatives fail (Google: 70% of change initiatives fail) Continue reading Are you ready for ongoing performance management?

Before you say you need training…

training

Marketing email in my inbox:

email marketing

Oh my, I’m probably the wrong person for them to send this to; I don’t believe in quick training solutions for the problems the ad is describing. What can training really do?

The team is failing…are they missing skills? That can generally be taught. But why all of a sudden? This manager has an urgent issue, so why now? It is more likely that there is something else going on with the failing team and I would wager that the problem is due to a system issue, rather than a skills issue.

What do I mean by systems issue?  I’m talking about the processes and practices, the available resources, and the effectiveness of the leadership that is creating some problem that has now become an emergency. Continue reading Before you say you need training…